Contact customer care
For a return, refund, damaged item or incorrect order, contact support@velhairs.store with your order reference and the relevant details.
Before orders open
The return window, product-condition requirements, return shipping costs and refund-processing timeframe are being finalized. These terms will be published before payments are enabled. The current store does not accept paid orders.
Subscriptions
A return request and subscription cancellation are separate requests. To stop future renewals, email support@velhairs.store before the next scheduled charge.